Week 3

Sunday:
I have been creating the Exts. List for the employees on SharePoint. Its include 7 categories depending on the department. Then I started to call Al Ain, Abu Dhabi and central region branches and ask them about the needed information to complete the detailed serves center, to complete the online application that I will be doing.

Monday:
Shaikha Jasim gave me three articles to paraphrase them and add a title for each paragraph. then A created an exile list for Muna Al Muhari, Secretary in IT department. This list includes two tables one with the manager names and positions in all branches, and the other list include all the department heads names and job title. Then I have a session with Shaikha about the tracking system in the SharePoint, I learned about how to add calendar, links, survey, tasks, projects tasks and the issues tracking. As well I translated a one sheet document from Arabic to English.

Tuesday:
I translated a document from Arabia to English, it include track types and names, so I had to search in Google to get the vehicles type and names. Also, I was answering the phone calls for Shaikha. Later on, I sent an email to Mohd Tarish Mohd a Customer Coordinator in administration department, and I asked him to send me a list with all branches extension numbers, that I will be using in creating a online database. As usual I had more three articles that I translated them from A to E.

Wednesday:
I translated an e-mail from Arabic to English for Deepak Thomas and he is a Programmer. Then I went to Dubai branch, with Najma Ahli an Secretary in Dubai branch we went to an kindergarten to gave them a presentation about the safety in the bus, I was taking pictures.

Thursday:
I started to call all the HR secretary in all branches and I asked them to send me the latest updated list of the employee extension numbers. Then I started to create the online data base that include employee name, extension number, job title and financial #.

Week Two

SharePoint training week.

:Day 1
I met with my supervisor and he introduce the e-services, and he told me that the e-services has 2 sections, the web basic application and the systems. Under the web basic application there are 3 tools Microsoft SharePoint, Captaris workflow engine and CRM (Customer relationship management), and he went through more details about these tools. Also he get me through the services that the e-services is offering to the customers, tell now they have 7 services.

:Day 2
Mr. Hamad asked me to see some tutorial on the youtube.com to lean about the SharePoint and how to use it. After that a have a useful session with Shaikha Jasim about how to upload Doc and pictures and deal with them. I learned how to add, create, edit, give permeations and many other exiting things. They I upload an document and picture to test my knowledge. As well I were still working on translating the policy document.

:Day 3
During this day I spent my time on SharePoint, and I tried to apply some of the things that I had learned yesterday from Shaikha about the document and the picture features. later on I translated another policy document from English to Arabia. As well Ahmad Yaqoom asked me to sent an email as a test to 800@emiratstransport.com. At 1 pm I met my mentor Mr. Tridib, I guide hem to my supervisor office. This he came to my deck and I showed hem my blog, the SharePoint and other tasks that I did.

:Day 4
During this day I complete the translated document, and I send them to Ahmad Yaqoot. Also I had a session with Shaikha Jasim. she showed me another cool feature on SharePoint. I learned about the communication feature, the uses, creating list, adding information and changing sitting. Then, we started storyboarding for a new list that I will be creating by my own, and it will be published in their website.

:Day 5
I applied what I learned from the day before and I created an online a list that includes the employees name, financial #, phones, department and their branches. I created it in both Arabic and English, it was published in their official website. This list will facilitate to the employees their work.

Week one reflection

I was working in IT department, it was an interesting week, I leaned allot about the IT department duties and how it is very important for every company to have an IT dep. During the week I visited my super in his office or I contact hem by email to get the tacks that I should do. Actually, I like the work that I’m doing because IT was always my passion. The thing that I might don’t like is that I don’t have a lot of tacks to do. About my work performers, I think is good because I have done all the tasks that they gave me to do, I thing if I had one course in the IT at college to know about the networking, it might helped me a lot in my work.

This is the company organization chart.

http://www.et.ae/EN/aboutET/Pages/OrganizationalChart.aspx

Introduction

I'm Hafsa Adnan Al-Hammadi , I'm an e-business student at Dubai Women’s College. I’m at Emirates transport to do my work placement. I going to uploading my work weekly on this blog.

week one

The first week was an Orientation week

:Day 1

In the first week I have been working in the IT department, my supervisor was Hamad Al-Hammadi the Head Of E-Services. At the first day I meet my supervisor Hamad and he introduced me to Mohamed Ahmed Yousef, the manager of IT department. IT manager asked me number of questions about my studies and Specialist .As well, he told me that he will make sure that I will finish my work placement carrying a lot of experience and new knowledge. After that Hamad introduced me to one of his employees Shaikha Jasim Al Mazam an Intranet Administrator, she will be helping me during the work placement. Shaikha got me through their website and she showed me the SharePoint and the application that they are using. Also, she told me about the procedures and rules of the company. Moreover, Hamad ask the HR to register me to the system, also they provided a privet disk, computer and pass card. Later, Shaikha gives me a 2 lists that includes the employees info and compare them if they are the same or not.

:Day 2

On the second day, I meet Hamad and he gave me a plan lest of the things that I will be doing and learning during the work placemen, then he gave me a general information about the IT department. Later on, I met with Sheikha Ali Head Of Systems and she gave me an system session orientation, she spoke briefly about the system section duties, system section policies and procedures and the technologies that they are using in the sys sec. After the orientation, they gave me a document about the policies and procedures to translated from English to Arabic

This the plan: http://www.4shared.com/file/_Z4Yl4c_/HafsaTraining_plan.html

:Day 3

During this day I were completing the translation, and later on I had another orientation with Sheikha Ali and she gave me an overall view about the business applications that they are using and the application integration. After that Shaikha Jasim sent me two folders of pictures, she wanted me to resize the pictures and add the company logo by using the Photoshop

:Day 4

This day was so interesting, first I learned how to upload the pictures to their website throw the SharePoint. Then I had an very interesting orientation session with the Head Of Tech. Support Ahmed Yaqoot, first he gave me idea about the technical support section duties. They have two section

Then he went through the policies and procedures, and he said “To reach the ideal we must have (people – technology – procedures). Then we went to the server room and he showed me all the machines and explain to me the uses of the machine and how its work.

:Day 5

I met with Khawla Abdulla the Helpdesk Administrator, she explain to me about the help deck

duties and she showed me the Magic program it’s a program with various feature. She showed me how can she receive the problem request and forward it to the right department. Also she showed me some of the open cases. Later on, I complete the session with Ahmad Yaqoot he explain to me the security administration duties. Under the security section there are the technical part and administrative part. After that, Shaikha Jasim sent to me a news document and I translated them from Arabic to English.